Booking, Rescheduling & Cancellation Policy
HandyBuddy's booking, rescheduling & cancellation & policy for all on-site services is as follows:
Once you have been successfully matched with a preferred provider, they will reach out to you to confirm your appointment preference:
i. Once you have been matched with a provider who has accepted your request at your specified appointment preference, you become eligible for a one-time $75 booking fee. This reduces the total amount due upon project completion by the same amount. Your quote is still what was shared at the time you placed your order. If you are not satisfied with the assigned installer, let us know and we can re-assign your order to another installer. If for whatever reason, you are still not satisfied with the assigned installer, your booking fee will be waived (see below).
ii. In the event the provider is unable or unwilling to meet your scheduling preference, the booking fee may be waived.
iii. Waiver of the booking fee in the event of an order cancellation is possible under certain circumstances, depending upon the situation (e.g. provider rescheduled, technician did not show up, product arrived damaged, etc).
Customers always have the option to reschedule a confirmed appointment to a future date in the event if circumstances beyond their control arise.
i. If nobody is home to receive us on the day/time of the scheduled appointment window and we are unable to complete the service, you may be subject to a $50 no-show fee.
Customers may cancel a scheduled on-site service appointment at their own discretion at any time, free of charge subject to the following conditions:
i. If you attempt to cancel an order that was already in-process, we will pro-rate the amount of the service completed and apply that to the card on file.
Once an order has been canceled, any hold place by us will be released immediately (less any applicable fees).
In the event an item is missing parts, damaged or the area is not ready for the service and the the expert needs to return to the job site on another day, you may be charged a $50 trip fee. Circumstances evaluated on a case-by-case basis.