Booking, Rescheduling & Cancellation Policy

i.  This fee is as follows:

• $95 for requests less than or equal to $695.99 
• $145 for requests greater than $695.99

This booking fee reduces the total amount due upon project completion by the same amount. Your quote is still what was shared at the time you placed your order. If you are not satisfied with the assigned installer, let us know and we can re-assign your order to another installer. If for whatever reason, you are still not satisfied with the assigned installer, your booking fee will be waived (see below).

ii. Waiver of the booking fee in the event of a cancellation is possible under certain circumstances, depending upon the situation (e.g. provider rescheduled, technician did not show up, etc) and at the sole discretion of HandyBuddy. However, we may request proof to substantiate your reasons to waive the fee in order for it to be considered. You changed your mind or decided to do it yourself is not a valid reason to have booking fee waived.

iii. If you cancel after you have been matched but before the appointment preference you specified, the booking fee shall be applied accordingly.

CANCELLING

Customers may cancel a scheduled on-site service appointment at their own discretion at any time, free of any additional charges, subject to the following conditions:

i.  If you cancel an order after you have been successfully matched with a provider, you are subject to a booking fee as outlined by the policy above. We strongly encourage you to carefully consider your cancellation request based upon the HandyBuddy policies as this can affect a provider's standing on the Expert Marketplace.

iI. If you attempt to cancel an order in which service is already in-process (ie. provider/installer has arrived on-site), we will pro-rate the amount of the service completed and apply that to the card on file.

To cancel a service request, you need to login to your HandyBuddy account and request the cancellation online. We do not accept cancellation requests via email, chat or over the phone. Once a request has been canceled successfully, any authorization placed by us will be released and we will notify your financial institution to release the hold immediately (less any applicable booking fees).