Help for Experts

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Offers

You are not obligated to accept an offer on the customer's preferred date. Just select the option that you will contact the customer to schedule when accepting the offer.

In your Expert profile page, your coverage areas are listed as a radius within a particular location. Please login to your HandyBuddy for Experts account and adjust your coverage areas to match your service areas that you cover without a trip fee.

Sorry. No.

In-process Jobs

Please reschedule your job by changing the appointment date on the Expert Marketplace portal for this job.

Since that's not included in the quote or offered amount, you would need to discuss an additional amount to be paid to you directly for the "extras". You do not need to go thru HandyBuddy to coordinate or collect payment.

No, not unless the job details specifically state this. If anything extra is required you can purchase it on your own and collect reimbursement directly from the customer (please be sure to discuss with them first).

No. Just onsite disposal of packaging materials.

Completed Jobs

We currently use Bill.com for vendor payment processing and our finance department will send you a link to sign up and set-up your bank info.

When you close out a job, the expected payout date is shared with you via a pop-up for you to acknowlege. The date is saved in thejob notes.

We use Bill.com for vendor payouts.

In order to get paid, you will need to go back and remedy and oustanding issues. Payment is withheld until resolved to the customer's satisfaction.

IMPORTANT CONTACT INFO

For questions/issues related to the set-up or settings of your HandyBuddy for Experts account:

➡ providersupport@handybuddy.com

For asssistance w/ in-process jobs, especially customer-related issues (cannot reach, rescheduling, etc):

➡ service@handybuddy.com

For questions related to set-up of bank info or payout related issues, contact our finance dept:

➡ finance@handybuddy.com

Note: There is no phone number for provider support. You must use one of the contact emails above to reach a member of our supprt team.