US Dollars
Canadian Dollar
If it’s not right, we make it right.
The 100% Happiness Guarantee, on every job. It isn’t a policy you claim against — it’s the standard we hold every expert to. We ask how it went before your expert is paid, and you have thirty days to tell us if it isn’t right.
250,000+ homeowners & businesses served · 1,550+ certified pros · 10+ years · US & Canada
What the backing actually means
Every job
Covered as standard*
No fee, no add-on, nothing to register for. It applies the moment you book, on every request.
Say the word
And the payment stops
We ask how it went before your expert is paid. Say there’s a problem in the first five days and nothing is released.
No rush
You have 30 days
Use it, live with it, come back later. Tell us any time in the 30 days after completion and we’ll make it right.
If it isn’t right
How the Happiness Guarantee works
One path, three steps, and a clock you can see. Most issues never get past step two.
01
You tell us
Open your request and tell us what’s wrong — a couple of photos help us move faster. No phone tree, no hold music, no chasing the expert yourself.
02
Your expert returns
The expert who did the work comes back and finishes it properly, at no extra charge to you — whether or not their payout has already been released.
03
We step in
Still not right? We take it over — another expert, a partial credit, or a refund of up to the full price. Any refund is at the sole discretion of HandyBuddy.
Give us the first swing
Hiring someone else to fix it before we’ve had a chance to ends your guarantee — once the work is altered, nobody can tell what went wrong.
Come to us, not your bank
Disputing the charge with your card company closes the guarantee and hands the decision to a third party. We’d rather just fix it.
The fine print, unhidden
*What the Happiness Guarantee covers
Plain lines, both directions. If it’s on the left, we own it.
Covered
Work that isn’t finished
Missing hardware, unfinished steps, anything left half-done.
Work that isn’t right
Wobbles, misalignment, doors that don’t close, panels reversed.
Damage caused during the job
Something of yours was harmed while the work was being done.
An expert who never arrived
No-shows are on us — we rematch you and you’re not out of pocket.
Not covered
The product itself
Missing or defective parts from the box are the manufacturer’s warranty.
Work someone else touched first
Once another company alters the work, the guarantee ends.
Wear over time
Normal use, later moves, or changes made after we left.
Anything reported after 30 days
Tell us inside 30 days of completion and you’re covered.
A rating isn’t a claim
The Happiness Guarantee is a promise to put the work right — not a promise to credit money back where a job can’t be rated five stars. If something is wrong, tell us what it is and we’ll make it right. Any refund offered is at the sole discretion of HandyBuddy and is not a condition of our Terms of Service.