Updated: April 15, 2023
This Agreement sets forth the binding legal agreement between you and HandyBuddy, Inc. ("HandyBuddy"). This Agreement governs your use of www.handybuddy.com and all other technology assets owned and operated by HandyBuddy (collectively, the "Experts-As-A-Service Platform"). If you visit or place a reqiest for a service through handybuddy.com, then this Agreement is also between you and HandyBuddy. HandyBuddy. may referred to as "we," or "us" in this Agreement.
These Terms provide important information to you, our limitation of liability to you, your agreement to resolve any disputes by individual arbitration and to waive the right to participate in a class action (described in Section 5 below). By agreeing to these Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or any type of representative actions.
We encourage you to review this Agreement carefully. Any use of the Experts-as-a-Service Platform, including browsing or by submitting service requests through handybuddy.com, shall be governed by this Agreement. If you do not agree to any of the Terms, you should stop using the website immediately.
1. The Experts-as-a-Service Platform.
The Experts-as-a-Service Platform is a technology platform that makes on-site product assembly & installation services available to individuals seeking to obtain on-site product assembly & installation services that are fulfilled using 3rd-party local, regional & national service providers. HandyBuddy does not itself provide on-site home services. HandyBuddy.com offers quotes and a method of obtaining 3rd-party on-site home services via the Experts-as-a-Service Platform, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE SUCH SERVICES ITSELF OR ACT IN ANY WAY AS A SERVICE PROVIDER. EACH SERVICE REQUEST SUCCESSFULLY ASSIGNED BY HANDYBUDDY TO A SERVICE PROVIDER TO MANAGE AND FULFILL SHALL CONSTITUTE A SEPARATE AGREEMENT BETWEEN YOU THE CUSTOMER AND THAT SERVICE PROVIDER. EXPERTS PROVIDED BY THE SERVICE PROVIDER ARE NOT EMPLOYEES OR SUBCONTRACTORS OF HANDYBUDDY. WE MAKE NO REPRESENTATION AND ARE NOT RESPONSIBLE FOR THE PERFORMANCE OF EXPERTS, NOR DO WE HAVE CONTROL OVER OR MAKE REPRESENTATIONS REGARDING THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT WHATSOEVER RELATING TO ANY OF THEIR ACTIVITIES. HANDYBUDDY, INC HAS NO RESPONSIBILITY OR LIABILITY FOR ANY ACTIVITIES PROVIDED TO CUSTOMERS BY EXPERTS, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE WORK, WARRANT OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION OR CODE. EXCEPT AS OTHERWISE SET FORTH HEREIN.
You may close your HandyBuddy account at any time by going to your handybuddy.com account settings and disabling your account. We may permanently or temporarily suspend your use of the site at any time for any reason, without any notice or liability to you. We may terminate your account at any time for any or no reason, including if you violate any HandyBuddy policy (including the Acceptable Use Policy). Upon termination of your use of the site, certain provisions will survive termination
2. Quotes and Payments for Services
The handybuddy.com website supplies a medium through which Customers books experts for their home & office projects and makes payments to the Service Provider for completion of the Service performed by the local provider. Notwithstanding the foregoing, Customers may not circumvent the platform by using it to connect directly with Service Providers and then engage those Providers for services outside of the platform or make payment to the service provider directly. It is a strict violation of the terms of service to place a service request with us, cancel the request with us then engage the matched provider outside of the platform (this includes making any payments to them directly after a match has been made by our platform).
Customers shall be quoted a flat rate at the time the service request is booked online via the HandyBuddy.com website. Payment is authorized upon request submission and is due upon job completion and acceptance of the project(s) by the customer. To facilitate payment for the project(s), each customer is asked to register a credit or debit card. You authorize us and the payment processing service retained by us to facilitate the transaction of the assembly/installation service and the payment remittance of all applicable charges and fees between you and the service provider. You may not under any circumstances pay the on-site technician via cash or check.
As a condition of HandyBuddy facilitating payment processing services, you agree to provide us with accurate and complete information about you and you authorize us to share it and transaction information related to your use of the electronic payment processing services. Upon successful completion of a project, we will charge a customer's saved credit or debit card on file according to the amount of all service(s) booked through the HandyBuddy.com website, which amount will include: (i) the Fees applicable for the project(s) and/or additional items that were provided to you by your expert.
You hereby authorize us to charge the payment method stored on file with us for such amounts upon the completion of your service request by the Service Provider, if there is no filed complaint with respect to such service request or if such complaint has been otherwise resolved as determined by HandyBuddy in its sole discretion. We retain the right, in our sole discretion, to seek authorization of your selected electronic payment method to verify the payment method, ensure that all fees related to your service request will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.
Refunds and/or credits are subject to our cancellation policy which is published on our website and subject to change from time to time. While we use all commercially reasonable efforts to protect all payment method information and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. The Fees quoted is exclusive of taxes. We are not responsible or liable for any taxes incurred in connection with the do-it-for-me project excluding taxes on HandyBuddy income. Customers will be liable for all applicable transaction taxes on the do-it-for-me service completed (other than taxes based on HandyBuddy's income).
You may release a hold on your card by formally canceling a service request online at HandyBuddy.com or notifying your provider of your intent to cancel a request . All release of funds are subject to our booking, rescheduling and cancellation policy which is published online on our website.
3. Disclaimers and Limitations of Liability.
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF HANDYBUDDY TO YOU.
EACH PROVISION BELOW APPLIES TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW:
WE ARE PROVIDING YOU THE EXPERTS-AS-A-SERVICE PLATFORM, INSTALLATION SERVICES, INFORMATION, PROJECT DESCRIPTIONS, AND THIRD-PARTY CONTENT ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, HANDYBUDDY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, TITLE, ACCURACY AND COMPLETENESS, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE.
APi MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL LIABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR: (i) THE DESCRIPTIONS OR SERVICES, (ii) THIRD-PARTY SITES AND ANY THIRD-PARTY PRODUCT OR SERVICE LISTED ON OR ACCESSIBLE TO YOU THROUGH THE SITE, AND (iii) THE QUALITY OR CONDUCT OF ANY THIRD-PARTY YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE SITE.
YOU AGREE THAT UNDER THE MAXIMUM EXTENT PERMITTED BY LAW, HANDYBUDDY WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT HANDYBUDDY SPECIFICALLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, LOSS OF PROFITS, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOSS OF DATA (EVEN IF HANDYEBUDDY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF AND IN ANY WAY CONNECTED WITH YOUR USE OF, OR INABILITY TO USE, THE EXPERTS-AS-A-SERVICE PLATFORM OR SERVICES. YOUR USE OF THE EXPERTS-AS-A-SERVICE PLATFORM, PRODUCTS, INFORMATION, OR SERVICES IS AT YOUR SOLE RISK.
HANDYBUDDY IS NOT AFFILIATED WITH, ENDORSED OR SPONSORED BY ANY THIRD-PARTY SERVICE PROVIDER.
You agree to fully indemnify, defend, and hold HandyBuddy and their directors, officers, employees, consultants, and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), and other expenses that arise directly or indirectly out of or from: (a) your breach of any part of this agreement, including but not limited to the Acceptable Use Policy and Prohibited Products Policy; (b) any allegation that any materials you submit to us or transmit to the Experts-as-a-Service Platform infringe or otherwise violate the copyright, patent, trademark, trade secret, or other intellectual property or other rights of any third party; (c) your activities in connection with the Experts-as-a-Service Platform or other websites to which the Experts-as-a-Service Platform is linked; and/or (d) your negligent or willful misconduct.
5. Dispute Resolution.
If you have a dispute with HandyBuddy, you agree to contact us directly at the address at the bottom of this agreement to attempt to resolve the issue informally first. If we are not able to resolve the dispute informally, then this section will govern any legal dispute that relates to the Experts-as-a-Service Platform or involves our offerings.
a. Binding Arbitration. You and HandyBuddy agree that any dispute, claim or controversy arising out of or relating to this Agreement or to your use of the Experts-as-a-Service Platform (collectively "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that you and HandyBuddy both agree to waive the right to a trial by jury. Notwithstanding the foregoing, you may bring a claim against HandyBuddy in "small claims" court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.
b. Class Action Waiver. You and HandyBuddy agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. This means that you and HandyBuddy both agree to waive the right to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and HandyBuddy agree otherwise in writing, the arbitrator in any dispute may not consolidate more than one person's claims and may not preside over any form of class action proceeding.
c. Arbitration Administration and Rules. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution' section. (The AAA Rules are available at http://www.adr.org or by calling the AAA at 1-800-778-7879).
d. Arbitration Process. A party who desires to initiate the arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of arbitrators with relevant experience. If the parties are unable to agree upon an arbitrator within 7 days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with AAA Rules.
e. Arbitration Location and Procedure. Unless you and HandyBuddy agree otherwise, the seat of the arbitration shall be in Santa Ana, California. If your claim does not exceed USD$10,000, then the arbitration will be conducted solely on the basis of documents you and HandyBuddy submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds USD$10,000, your right to a hearing will be determined by AAA Rules. Subject to AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. Hearings may be conducted by telephone or video conference, if requested and agreed to by the parties.
f. Arbitrator's Decision and Governing Law. The arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized by law. The arbitrator will render an award within the timeframe specified in the AAA Rules. Judgment on the arbitration may be entered in any court having jurisdiction thereof. Any award of damages by an arbitrator must be consistent with the "Disclaimers and Limitations of Liability" section above. The arbitrator may award declaratory or injunctive relief in favor of the claimant only to the extent necessary to provide relief warranted by the claimant's individual claim.
g. Fees. Each party's responsibility to pay the arbitration filing, administrative and arbitrator fees will depend on the circumstances of the arbitration and are set forth in the AAA Rules.
By electing to submit your cell phone number to us and agreeing to these Terms, you agree to receive communications from Local, Reational and National Service Providers from our Expert Marketplace and experts, including via text messages. These communications include, for example, operational communications concerning your service request. Standard text message charges applied by your telephone carrier may apply to text messages we send.
a. Controlling Law and Jurisdiction. This agreement will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to their conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a federal or state court located in Santa Ana, California for any actions for which the arbitration provision, does not apply.
b. Changes. We reserve the right at any time to:
i. change the terms and conditions of this Agreement, consistent with applicable law;
ii. change the Experts-as-a-Service Platform, including eliminating or discontinuing any information or services or other features in whole or in part; and
iii. deny or terminate your HandyBuddy.com account, or use of and access to the Experts-as-a-Service Platform.
Any changes we make to the Terms will be effective immediately upon our making such changes available on the Experts-as-a-Service Platform and posting notice of such changes on the Experts-as-a-Service Platform or in another manner in our reasonable discretion. You agree that your continued use of the Experts-as-a-Service Platform after such changes constitutes your acceptance of such changes. If you do not agree with any of the updates to this Agreement, you should not use the Experts-as-a-Service Platform. Be sure to return to this page periodically to ensure your familiarity with the most current version of the Terms of Service.
c. Languages. English is the authoritative text of this Agreement and all communications, notices, arbitrations and other actions and proceedings relating to this Agreement will be made and conducted in English, even if we choose to provide translations of this Agreement into the native languages in certain countries.
d. Assignment. No terms of this Agreement, nor any right, obligation, or remedy hereunder is assignable, transferable, delegable, or sublicensable by you except with HandyBuddy prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. HandyBuddy may assign, transfer, or delegate this Agreement or any right or obligation or remedy hereunder in its sole discretion.
e. Waiver. Our failure to assert a right or provision under this Agreement will not constitute a waiver of such right or provision.
f. Headings. Any heading, caption, or section title contained is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
g. Further Assurances. You agree to execute a hard copy of this Agreement and any other documents, and take any actions at our expense that we may request to confirm and effect the intent of this Agreement and any of your rights or obligations under this Agreement.
h. Entire Agreement/ Severability. This Agreement supersedes all prior terms, agreements, discussions and writings regarding the APi Platform and constitutes the entire agreement between you and us regarding the APi Platform. If any part of this Agreement is found to be unenforceable, then that part will not affect the enforceability of the remaining parts of the Agreement, which will remain in full force and effect.
i. Survival: The following provisions will survive expiration or termination of this Agreement: Section 3 (Disclaimers and Limitations of Liability), Section 4 (Indemnification), Section 5 (Dispute Resolution) and Section 7 (Miscellaneous).
30262 Crown Valley Pkwy Suite B #168
Laguna Niguel, CA 92677