FAQs

How are projects priced?

The price you see advertised online is a firm no-haggle price for all services we offer...it's the price you will pay...these are not estimates. You may also want to include add-ons to your service such as moving boxes or anchoring items so be sure to go through your project in detail before booking an expert. Some limitations apply (such as product selected on-line not matching what's actually on-site), but those can be reviewed in our terms of service section

How does scheduling work? Will I be able to schedule my service before placing my order?

We give you the opportunity to share your scheduling preference which helps us determine which provider/technician gets assigned. After clicking GET AN INSTANT QUOTE, you will see an APPOINTMENT PREFERENCE button. Click it to set your appointment preference. But don't forget to go the next page and BOOK NOW to confirm your order. The actual appointment confirmation happens between you and the provider directly after the order has been placed. There is no charge to reschedule or cancel an order (some conditions apply).

Who do I contact if I have questions about an appointment?

Once your order has been assigned to a preferred provider from our Expert Marketplace, all future communications about the service will be between you and the provider directly. You will be provided with a contact number to reach them in the event you have any questions, comments or concerns once the appointment has been confirmed by them.

Can I make changes to my appointment?

Absolutely. However, there are limitations regarding booking & cancellations. See the 'Booking & Cancellation Policy' for more details.

Is there a warranty?

Yes. If you're not totally satisfied with the provider who completed your project, let us know and we'll make it right at no extra charge.

Will my old item or the used boxes be hauled away?

No. Service does not include hauling away packing materials. The crew can dispose of any trash in your on-site trash cans or curbside.

Is service available in my area?

Experts are available in all major metropolitan markets across US and Canada. See the LOCATIONS section for more details.

What forms of payment do you accept? How does billing & payment work?

We accept Visa, MasterCard, Discover, & Amex. We do not accept cash or checks. If you elect to save your credit/debit card on file, it will be authorized (but not charged) for the full price of the service(s) once the request has been submitted. All charges are applied to the credit card on file only after your service has been completed. If more than 30 days has passed since you placed your order, your stored card on file will be deleted and you will be invoiced for completed services after that point.

Who are the experts sent to complete the project? Have they been fully vetted?

We only partner with well established service providers with a proven track record of performance and reliability. Please see the 'OUR EXPERTS' page for more details. We require full background checks and ensure that whoever is sent to your home or office is skilled in the service to be completed.

What are your customer service hours of operation?

Office hours are Monday-Saturday, 8am to 7pm PST and Sunday 10-5pm PST