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Trust, Safety & Cancellation Policy
How we protect your project with vetted experts, full insurance, and a 100% satisfaction guarantee.
HandyBuddy is committed to assigning you only the nation's top-performing local experts. To ensure every project meets our rigorous standards for quality and safety, we maintain a comprehensive Trust & Safety infrastructure that protects both our customers and our service partners.
The Trust & Safety Fee
To provide a secure marketplace, a mandatory Trust & Safety Fee is included in every quote. This fee directly funds the protections that make HandyBuddy the leader in professional assembly, including:
- Strict Vetting: Our standards are extremely high and we only let the best-of-the best join our network.
- Continuous Performance Monitoring: Adherence to high ratings standards (> 4.5 / 5 stars) and ensuring effective & timely responsiveness to customer inquiries.
- Insurance Coverage: Full liability protection for your home and property during service.
- Satisfaction Guarantee: Our commitment that the pro isn't paid until the job is done to your satisfaction.
The Trust & Safety Fee is calculated based on the total service value as follows:
| Total Service Charges | Trust & Safety Fee |
|---|---|
| Up to $485.99 | $50.00 |
| $486.00 – $885.99 | $95.00 |
| $886.00 – $1,485.99 | $140.00 |
| Over $1,486.00 | $185.00 |
*If your request includes multiple services, the Trust & Safety fee applies to each distinct service. This fee is non-refundable once an expert has been successfully assigned to your project.
Rescheduling & Trip Fees
We understand that plans change. You may reschedule a confirmed appointment through your dashboard at any time.
No-Show Fee: If an expert arrives during the scheduled window and no one is available to grant access, a $50 no-show fee will apply to cover the pro's travel and time.
Trip Fees: If a return visit is required due to issues outside the expert's control (e.g., missing parts, damaged delivery, or unlevel ground), a return trip fee of up to $90 may be applied.
Cancellations
You may cancel your request via your online account. Cancellations are free of charge until an expert has been assigned to your project.
Once an expert is assigned, the Trust & Safety fee becomes non-refundable to compensate for the vetting processing and logistics already extended. If service is already in-progress (expert on-site), the total amount may be pro-rated based on work completed.