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Join our Network of Preferred Providers
If you are a home improvement services company with a team of experts who regularly delivers 5-star service with verifiable reviews and have full liability insurance coverage, we’d love to hear from you!
✓ You must be able to take full liability for any damage done by you or a member of your installation team. Our terms of service clearly specifies that all providers are responsible for any damage done to a product and/or customer’s property.
✓ You must be able to manage all aspects of the customer service experience from initial outreach for scheduling thru to project completion. We expect providers to be extremely responsive to customer phone inquiries during their normal business hours.
✓ You must be able to receive and respond to HandyBuddy and customer email communications within 2 hours during their normal business hours (M-S, 8am-5pm).
✓ You act with integrity and responsibility and are able to adhere to the high standards we have established for our platform. We do not tolerate any violations of our terms of service and operate on a 1 strike and you’re out policy.
*Retailers or manufacturers interested in using our platform to provide installation/assembly services for their customers should visit the B2B solutions link at the bottom of this page.
What to Expect
The Provider Process
1. Submit Your Application
There is no cost to join or maintain membership in our network. Once you complete your basic company information and submit your application, we build your HandyBuddy provider profile page for you. Included in your set-up will be the type of services you perform and area(s) you cover. This will help determine what jobs will get assigned to you.
2. Get Matched
We do all the work to secure pre-priced jobs for providers. Listings are private and only shared with customers after you have been matched with them by our Order Desk. So there is no need for providers to market or advertise service, or haggle over quotes. Providers are notified via email of exclusive job offers and accepted offers are managed via the Expert Marketplace portal. More details regarding the portal are available at here
3. Contact Customer and Schedule
During the ordering process, the customer will be asked for their scheduling preference which will be shared with the provider once the match has been made. Once a provider has viewed the offer, they will be asked to Accept or Reject it. All accepted offers need to be scheduled with the customer by the provider within 48 hours of receipt. At this point, the job is waiting to be performed by the provider.
4. Complete Work
On the scheduled appointment day, the technician will perform the requested service and you will need to share proof of completion with us. Providers mark the order as "Complete" on our portal to start the verification process. Once an order is marked as complete, the customer is notified via text and email asking them to confirm that the job was completed to their satisfaction. They will also be given the chance to rate the service and provide a review. Future awarding of work will be based on the responsiveness and performance of the service provider.
5. Get Paid
Once a customer has confirmed that a job has been completed to their satisfaction, payment is initiated via direct deport to the bank account saved on file with us. Payment is typically released within 5 days of confirmation.
