Smart Lock + Connect Installation

Yes. It's a flat price for the service and options you've selected — not an hourly rate and not an estimate. It's fixed upfront, however long the work takes.

No. We assemble and install what you already own, wherever you bought it. Same price, same experts.

Your expert brings all the tools. Parts come from the manufacturer — everything for the build itself should be in your box, so it's worth confirming it's complete before your appointment.

Yes. Anything the kit doesn't include is yours to supply — on outdoor builds that's usually ground anchors, concrete, or fasteners suited to your surface. Have it on site and your expert will install it as part of the service.

For an outdoor build, no — though we'd prefer you there to confirm placement and look over the finished work. Anything inside your home needs someone there to let your expert in.

Yes. Tap Schedule and pick a preferred day before you book. It's optional, and your expert confirms the day with you.

Yes — get in touch and we'll adjust it. Some limits apply once you've been matched, since your expert has already set aside time for the work. Our Trust, Safety & Cancellation Policy page has the specifics, including when your card is charged.

Where weight and access allow, yes — a two-person crew can wheel boxes to the room of choice with a dolly. Anything heavier or tighter than that needs a moving service. Not sure? Add box placement to your request above.